(Minghui.org) I was hired by a real estate company as a financial accountant, cashier and customer relations staff in December 2014. I had to work with all kinds of people and the requirement for my character was very high.
Collecting property rental fees from tenants was the hardest job in our company, and rental income is our main source of revenue. The owner’s wife paid a lot of attention to this work. But she was very busy and didn't come to the company often. Whenever she did arrive, however, she would urge the cashier to collect rents. So, whoever was assigned that responsibility felt a lot of pressure.
When I joined the company, I learned that the full-time cashier had recently quit. The accountant who also worked as a part-time cashier was already fed up with the job and looking for employment elsewhere.
The work of collecting money is mostly done by young people. But I am close to 50 years old, and it seemed like a difficult job for me. However, since I am a cultivator, I decided I should try my best to do the job well.
When I first started, I noticed the office and bathroom were very dirty. So I started to help clean every morning before my shift. Soon, my co-workers learned that I practice Falun Gong.
By my example, they came to know that Falun Gong practitioners are good people. Some of them even started to read Falun Gong books and some even decided to withdraw from the Chinese Communist Party (CCP).
At work, I often received phone calls from complaining customers. It was very hard to maintain a calm mind. When I met that kind of situation, I would think about Master’s Fa:
“Forbearance is the key to improving one’s xinxing. To endure with anger, grievance, or tears is the forbearance of an everyday person who is attached to his concerns. To endure completely without anger or grievance is the forbearance of a cultivator.” (“What is Forbearance (Ren)” from Essentials For Further Advancement)
Gradually, I learned to control my mind and no longer got upset.
I became patient and listened to their complaints more considerately. I would write down the information and their opinions on each issue and give the information to the appropriate department.
As a result, the quality of the company's service improved, and my boss was happy with my work. There were many times when clients came in angry but left smiling!
After treating our clients with kindness, most of them now come forward to pay the rental fee ahead of time. If someone is really busy, I simply make a friendly call to remind them.
However, I had trouble collecting the fees involving shop rentals. The electricity fee was collected after usage, along with the rental fees. So some of the shop rentals were transferred to new clients before the electricity fee was paid.
In those cases, the company often lost out on the power bill for the last month from shop owners who moved out. When that happened, the owner would be quite upset. I would usually maintain my xinxing and not let my heart be moved. Then things changed.
Now, the previous shop owners often come in to pay the power bills after they move out.
It was also my responsibility to deposit the cash into the owner's bank account. Compared to 2014, the fees I collected for 2015 were several hundred thousand yuan more.
The owner was very happy. She said more than once, “You can take it easy when you are working on this matter.”
Since I was taking care of the cashier's job, collecting service fees and performed other difficult functions, our company's work environment improved, and the owner no longer gave my co-workers a hard time.
The previous cashier/accountant who had felt so much pressure before and was thinking about quitting even decided to stay after I talked with her. I told her about Dafa’s principles, which helped her resolve a conflict with her mother-in-law.
She trusts me a lot and we treat each other like sisters. She told me: “I will not leave. My work is now easy and enjoyable. Wherever you go, I will follow you.”
I did not expect she would change like this. It is just like what Master said: “Broadly shines a Buddha’s light, setting everything right.” (“Qi and Gong” from Falun Gong)
Category: Improving Oneself